Terms of Service

Last updated: 17th October 2025

Welcome to Frilo Home (“we”, “us”, “our”).

These Terms of Service (“Terms”) govern your use of our website [yourdomain.com] and any purchases made through it.

By accessing or using our site, you agree to these Terms. Please read them carefully before placing an order.

1. General Information

Our website is operated by Frilo Home, a company registered in the United Kingdom.
You can contact us at [support email].

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It’s your responsibility to check this page periodically for changes.

2. Products and Orders

We make every effort to display accurate information about our products, including descriptions, pricing, and availability.

However, slight variations in colour or appearance may occur due to lighting, screens, or manufacturing processes.

We reserve the right to refuse or cancel any order if we suspect fraud or misuse.

3. Pricing and Payment

All prices are listed in GBP and include applicable taxes unless stated otherwise. We accept major payment methods through Shopify’s secure checkout system. Payment is processed at the time of purchase.

4. Shipping and Delivery

We currently ship within the UK but will soon be expanding into other EU regions. Estimated delivery times are provided at checkout, but delays can occasionally occur. We are not responsible for delays caused by postal services or customs.

5. Returns and Refunds

If you’re not satisfied with your order, please contact us within 30 days of delivery at [support email].

Items must be unused and in their original packaging to qualify for a return. We’ll issue a refund or replacement once the item is received and inspected.

For hygiene reasons, used trays are not be eligible for return unless faulty.

6. Intellectual Property

All content on this site — including text, images, designs, logos, and product names — is the property of Frilo Home and may not be copied, reproduced, or used without our written permission.

7. Personal Data

We handle your personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR.

We only collect and process data necessary to fulfil your orders and improve your experience.

8. Limitation of Liability

We do our best to ensure our products are safe and functional. However, Frilo Home is not liable for any damage, injury, or loss arising from misuse of our products or website.

To the fullest extent permitted by law, our liability shall not exceed the total value of your purchase.

9. Governing Law

These Terms and any separate agreements shall be governed by and construed in accordance with the laws of the United Kingdom.

10. Contact Information

Questions about the Terms should be sent to us at: